Gu10 Privacy Policy — Protecting Users' Personal Information
This Privacy Policy describes how gu10 collects, uses, stores and protects the personal information of users in Malaysia. Your privacy is our priority.
This policy applies to all users of the gu10 platform. Last updated: 2026.
Information We Collect
At registration, gu10 collects your full name, email address, phone number and date of birth. This information is required to verify user identity, process transactions and comply with Malaysian legal and regulatory requirements.
To process deposits and withdrawals in Malaysian Ringgit (MYR), gu10 stores the account holder's name along with the registered bank account number or digital wallet details. Full card details are not stored on gu10 servers — all transactions are processed through an encrypted payment system.
Gu10 automatically collects technical information including device type, operating system, web browser, IP address, screen resolution, and time zone. This data is used to optimise platform display across various devices and to detect suspicious activity.
In-platform activity records — including games played, bet amounts, session duration, pages visited and buttons clicked — are collected for internal analytics, product improvement and regulatory compliance purposes.
Cookies & Activity Tracking
The gu10 platform uses cookies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit the gu10 platform.
Gu10 uses several types of cookies:
- Essential Cookies — required for core platform functions such as login and session management. These cookies cannot be disabled.
- Analytics Cookies — helping us understand how users interact with the platform so we can make meaningful improvements.
- Preference Cookies — saving user preferences such as language and display settings to streamline return visits.
You can manage or disable cookies through your browser settings, though this may affect certain features within the gu10 platform.
How We Use Your Information
Gu10 uses the information collected for the following purposes, all within a reasonable and proportionate scope:
- Account Management — processing registrations, verifying identities, enabling secure logins and managing account changes requested by users.
- MYR Transaction Processing — processes deposits and withdrawals in Malaysian Ringgit accurately and securely through supported local payment methods.
- Customer Support — using account information and transaction history to respond to enquiries and resolve issues reported by users.
- Security & Compliance — detecting fraud, illegal activity, multiple accounts, or any breach of terms of use to protect all users on the platform.
- Platform Improvements — analysing usage patterns to continuously improve the design, performance and content of the gu10 platform.
- Marketing Communications — sending notifications about promotions, bonuses and platform updates only to users who have given their consent to receive such communications.
Data Storage, Security & Information Sharing
All data transmitted between users' devices and gu10 servers is protected by 256-bit SSL encryption. User passwords are stored in encrypted form and are not readable by platform staff.
Active account information is retained for as long as the account remains active. Following account closure, relevant data is kept for the period required under Malaysian law before being securely deleted from gu10 systems.
Gu10 does not sell or rent users' personal information to third parties. Information is only shared with payment service providers as necessary to process transactions, or when required by law or competent authorities.
User Rights & How to Contact Us
As a gu10 platform user, you have the following rights regarding your personal information:
- Right of Access — you have the right to request a copy of the personal information gu10 holds in relation to your account.
- Right to Rectification — if any information we hold about you is inaccurate or out of date, you may request a correction through your account settings or by contacting the gu10 support team.
- Right to Erasure — you may request the deletion of your account and associated personal information, subject to record-keeping obligations required under Malaysian law.
- Right to Withdraw Consent — you can withdraw consent to receive marketing communications at any time through your account settings.
- Right to Object to Processing — you have the right to object to the processing of your personal information for certain purposes beyond the core operational requirements of the platform.
To exercise any of the above rights, or if you have any questions about this Privacy Policy, please contact the gu10 team by email at [email protected]. We will endeavour to respond to your request within a reasonable timeframe.
This Privacy Policy may be updated from time to time. Users will be notified of significant changes through the platform. Continued use of the platform following any amendments constitutes acceptance of the updated privacy terms. For further questions, visit our FAQ page ours.
- [email protected]
- FAQ — instant answers to common questions
- Terms & Conditions — full terms of use
- Responsible Gaming
Your Data is Safe with gu10
Register with confidence — the gu10 platform puts the security and privacy of Malaysian users first, always. Log in now or explore our FAQ for more information.